Knowledge & Asset Sr. Manager
Perfil requerido:
Puesto: Gerente de Tecnologνa
Lenguaje: N/A
Base de datos: N/A
Sistema Operativo: N/A
Aplicaciones: N/A
Hardware: N/A
Sexo: Indistinto
Ubicación:
País: Argentina
Provincia: REMOTO
Ciudad/Zona: REMOTO
Características:
Vacantes: 1
Tipo: Full-time
Referencia: Knowledge & Asse
Otros datos:
Empresa: Importante Emp. Lider
Publicado: 22 de Diciembre 2025
Finaliza en: 89 dias, 12 horas y 37 minutos
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As a Senior Manager you will serve as a process leader, creating and governing ITSM
policies, contributing to the requirements to develop automated deployment tools,
continuously driving process and quality improvements through innovation and automation,
and assisting with collaborative efforts to improve the business, in relation to change, incident and problem management.
Focusing on Knowledge and Asset Management, the Senior Manager will the storage and distribution of corporate knowledge and assets within the business. Additionally, the Senior Manager: Youβll focus on managing the development, improvement and implementation of Information Technology Service Management processes at PwC, and collaborating with technology tool owners to help create a competitive advantage for the Firm to drive strategic business growth, leveraging Generative Artificial Intelligence (AI).
Our Information Technology Service Management (ITSM) team helps develop and drive service management processes, workflows and support tools to enable application teams to serve external clients. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and valuesdriven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Certification Preferred:
β ServiceNow Implementer, ServiceNow Application Specialist
β ITIL Foundations v4 or higher certification
β Agile & Scrum
β Six Sigma yellow/green belt
β Data Analytics
β Azure DevOps
Knowledge and Skills Preferred (Note: One section but can be separate paragraphs):
β Demonstrates intimate abilities and/or a proven record of success as a team leader:
β Understanding and in depth knowledge of IT Service Management industry
β leading practices (ITIL), and SDLC Methodology;
β Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership;
β Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;
β Aligning with product support including knowledge sharing and maturation of product support model
β Possessing experience with business change and community champion programs involving
the ServiceNow platform;
β Maintaining knowledge of prod uct enhancements, vendor road maps, and product user
community discussions;
β Supporting stakeholders and customers through product releases and platform upgrades;
β Performing data analysis to build actions plans toward IT Service Management adoption
aligned to PwC Technology strategy;
β Maintaining and improving stakeholder communication channels (Sharepoint, distribution
groups, etc);
β Coordinating and collaborating with a diverse global team to achieve outcomes;
β Coordinating or supporting product updates and changes to the platform;
β Supporting the creation and maintenance of product roadmaps;
β Communicating and presenting business and technical information cogently to a wide variety of audiences;
β Operating with independent authority and good judgment to resolve technical
β issues that pertain to the business applications under their area of responsibility;
β Leading teams in a rapidly changing environment including performance management,
coaching for development, and resource assignment; and
β Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate
If you're interested in a great opportunity like this, apply! We want to meet you!
If you think your profile matches the position requirements, be sure to apply, indicating the required salary and a reference: at empleo@itechcareer.com and empleoitc@gmail.com
We guarantee absolute confidentiality.
iTechCareer Latam Team |
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